Delivery Policy

1. General Information
All orders are subject to product availability.

Upon delivery of the product, you may be required to sign for delivery. You agree to inspect the product for any obvious faults, defects or damage before you sign for delivery. You need to keep receipt of the delivered product as reference in case of future communication with us.

 

 

2. Delivery Location
Products offered on our website are available for delivery to Sarawak regions only. For shipments outside of Sarawak, please contact us at 086-333 382 or websale@gucini.com.my.

 

 

3. Delivery Time
The delivery time is subject to stock availability. For the ready stock products, unless there are exceptional circumstances, we make every effort to fulfill your order within 14 working days of the date of your order. While for the pre-order products, it may take about 2 to 3 months from manufacturing to delivery. Working day means Monday to Saturday, except public holidays. Please note we do not ship on Sundays.

The delivery time is to be used as a guide only and are subject to the acceptance and approval of your order, carrier shipping practices, delivery location, method of delivery, and the products ordered. Your products may also be delivered in separate shipments.

 

 

4. Shipping Costs
Shipping costs are based on the weight (or volumetric weight for large items) of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

 

 

5. Damaged Items in Transport
If there is any damage to the packaging on delivery, please contact us immediately at 086-333 382 or websale@gucini.com.my.