Return & Refund Policy

1. Returns
Refunds or exchanges are only applicable to non-ceramic and defective products, at our sole discretion. If you receive a defective product, please contact us at 086-333 382 or websale@gucini.com.my with details of the product and the defect within SEVEN (7) days of your purchase. After SEVEN (7) days of purchase, any requests for refunds or exchanges will not be entertained. You can send the product you consider defective with receipt or proof of purchase to:

C.R.W.N. IDEA SDN. BHD.
Lot 698 & 699, Jalan Sultan Iskandar,
2 ½ Miles Light Industrial Estate,
97000 Bintulu, Sarawak, Malaysia.


Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

We may (at our sole discretion) accept refunds or exchanges, and to determine either to exchange or refund, in the event the products:

 

  • are not functioning or damage due to a manufacturing defect
  • do not match the description by which they were sold
  • are of the wrong model to what you have ordered.
  • are supplied in the incorrect quantity
  • are out of stock and no longer in production

Only regular priced products may be refunded. Sale products are non-refundable.

To follow-up on the status of your return, please contact us at 086-333 382 or websale@gucini.com.my.

 

 

2. Exchanges
We only exchange products if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at 086-333 382 or websale@gucini.com.my with details of the product and the defect. You can send the item you consider defective to:

C.R.W.N. IDEA SDN. BHD.
Lot 698 & 699, Jalan Sultan Iskandar,
2 ½ Miles Light Industrial Estate,
97000 Bintulu, Sarawak, Malaysia.


Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

 

 

3. Exceptions
All the ceramic products are non-refundable and non-exchangeable.

 

 

4. Shipping
To return the item you purchased, please mail it to:

C.R.W.N. IDEA SDN. BHD.
Lot 698 & 699, Jalan Sultan Iskandar,
2 ½ Miles Light Industrial Estate,
97000 Bintulu, Sarawak, Malaysia.


Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.