The limited warranty (“Limited Warranty”) provided by C.R.W.N. Idea Sdn. Bhd. (“C.R.W.N. Idea”) shall apply to manufacturing defects in materials or workmanship, and covers for normal domestic use only, excluding industrial or commercial use.
The Limited Warranty is valid only to the original purchaser (“Purchaser”) and is not assignable or transferable.
C.R.W.N. Idea reserves the right to amend or modify the terms and conditions of the Limited Warranty without prior notice.
1. Warranty Period
The warranty period varies by product category, as set forth in the table below.
The warranty period starts from the date of purchase by the Purchaser.
2. Warranty Claim
To be eligible for the Limited Warranty, the Purchaser must provide C.R.W.N. Idea with notice of a defect during the warranty period via one of the following methods.
- By Phone: 086-333 382
- By Email: firstname.lastname@example.org / email@example.com
- By Facebook Messenger: http://m.me/GuciniMY
In the notice of defect, the Purchaser need to specify at least the following information (additional information can be requested):
- Purchaser’s full name as per invoice
- Invoice date
- Details of the defective product
- Detailed problem description
- Photos (and videos if possible) of defective product
When a warranty claim is justified, C.R.W.N. Idea will, at its option, repair or replace the product or its defective part, or refund the purchase price to the Purchaser.
C.R.W.N. Idea can charge customer for returned products that are not found to be defective or non-conforming, in addition to shipping-, test-, and handling costs associated therewith.
3. Warranty Exclusions and Limitations
The Limited Warranty does not cover any damage resulting from the followings:
- Normal wear and tear;
- Misuse, abuse, negligence or accident;
- Unauthorized disassembly, repair, alteration or modification;
- Usage of the product in other than its normal and customary manner;
- Improper testing, operation, maintenance, installation, or any alternation or modification of the product.